Faqs

Making a purchase on Ensemble Pakistan is easy. Use the main menu bar to navigate through the site. You can use the Brands links to go straight to the relevant pages. Once you have found an item, select the size and click “Add To Cart”. Review the items in your cart by clicking the “Cart” link at the top right-hand of the page. You can remove items from your cart or adjust the quantity of each item. Click on “Checkout” to complete your order.

No, you can shop at Ensemble Pakistan without creating an account.

However, if you register with us, you will enjoy the following benefits:

  • Track your order and review your account history
  • Save your details so that you can shop quicker next time
  • Manage your account details, address book and email preferences
  • Add sold out items and products you love to your Wish List

To set up an account, simply click “Register” to enter your details.

To re-set your password, click on “Forgot Your Password?” at Login and follow the instructions.

All products are sold according to the sizing scheme used by the designer. As sizes vary between designers, we have provided each designer’s size chart. Please look at the measurements listed in the size charts to decide which size category you fall into. If you have specific questions about sizes, you can email us at orders@ensemblepakistan.com.

We have made every effort to display the colors of the products as accurately as possible. However, there might be some difference between the actual color and what you see on your screen. We cannot guarantee that your screen’s display of any color will be completely accurate as computer monitors and screen of electronic devices vary.

You will be sent an email confirming that your order has been received. That information may be viewed under “My Orders” on your account dashboard. In the event that an item you have ordered is not available, we will contact you by email and will only charge your credit or debit card for the value of the items in stock or for which you have placed an order.

Sometimes items may run out of stock or become discontinued. Our website is constantly updated so please keep checking for latest, updated content.

Please be assured that we consider your personal information to be private and confidential, and at no point will we share it with a third party without your consent. For more information, please read our Privacy Policy.

The website will detect your location and display the currency accordingly.

Ensemble Pakistan can ship anywhere in the world.

The estimated delivery time for each product is indicated on the product page. The delivery time depends on whether the product is from the designer’s pret/ready-to-wear range or is made-to-order.

Orders may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. We work to minimize the potential impact of such customs delays.

Ensemble Pakistan cannot be held responsible for delays caused by the designer or delays that may occur during transit.

Shipping charges vary depending on the destination of the order. These charges will be added at checkout.

Taxes and duties are calculated according to your shipping destination.

For Pakistani customers, product prices are inclusive of all taxes and duties.

For customers in other countries, product prices displayed are exclusive of import duties. As the recipient, you a liable for all import duties, customs and local sales taxes levied by the country you are in. Payment of these at the time of delivery is necessary to release your order from customs on arrival.

We can only ship to one address per order. If your order contains items that require shipping to multiple addresses, we suggest that you place a separate order for each destination.

When placing your order, you will be asked to enter your complete address in the “Customer Information” section. In the “Payment Method” section, you will be asked whether your billing address is the same as your shipping address or whether you would like to use a different billing address.

Once your order has been dispatched, you will receive email confirmation of your shipping details and a tracking number. Once in receipt of this tracking number, you can check the status of your order. If you have registered with Ensemble Pakistan, you can also follow the progress of your delivery by signing into your account and selecting “My Account” followed by “View Your Order”.

Item can’t be return once purchased but we do offer exchange.

Ensemble Pakistan do not offer Refunds.

From time to time, we run promotions on our website. You will get to know about them on our home page.

From time to time, Ensemble Pakistan runs free shipping promotions. These will be applied to your order at checkout.

We are here to help you. If you have any problems or questions, please contact our Customer Services team at estore@ensemblepakistan.com or Call 021-35876400. We aim to get back to you as soon as possible.