Product(s) can only be exchanged if they are defective. Please note that the product must be unused with the price label attached along with the purchase invoice.
Items bought on sale cannot be exchanged.
Contact our customer service centre by emailing us images of defected product within 1 day of purchase. After our team reviews the product, you will be offered an exchange with same price value product.
We have a ‘No Refund’ policy. However, refunds may be allowed in exceptional cases wherein the product cannot be delivered by the brand.
Refunds will be issued to the same credit card that was used for the original purchase.
You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.
Your order can be cancelled any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information.
Once a product is shipped, the ‘Return and Exchange Policy’ will apply.
Ensemble may cancel orders for any reason, common reasons may include: The item is out of stock, the product cannot be delivered by the brand, pricing errors or credit card payment is declined by the issuing financial institution.